Atlantis Healthcare - Atlantis Healthcare Solutions and Products

Our Expertise

Our proprietary framework allows us to specify the self-management behavior(s) we are targeting, along with the factors which are likely to be barriers or facilitators to this behavior. We then identify the most relevant solution(s) from our portfolio, before mapping evidence-based behavior change techniques to these factors.

Self-Management Framework and solution set

Self-management behaviors

The importance of self-management behaviors

When patients are living with a long-term condition, they frequently need to engage in a range of health-related behaviors. These behaviors include direct health management behaviors such as treatment adherence and healthy eating, plus broader behaviors such as communicating needs and accessing support. Collectively, these are self-management behaviors.

It is important to consider an individual patient’s ability to effectively self-manage their condition and treatment. While the range of self-management tasks and skills are assumed to be shared across all patients living with a health problem, it does not mean that self-management support should be generic or delivered in a one-size-fits-all approach. Effective programs need to support patients in identifying their specific needs and acquiring the necessary self-management skills. These goals are better met through tailored and responsive communications, that adjust to changing patient needs over time.

Our proprietary Self-Management Framework recognizes that self-management does not occur in isolation. Healthcare professionals, friends and family and health support systems can all have an influence on how patients feel and perform daily tasks. We leverage the Self-Management Framework to build solutions that consider, and work across, all these dimensions to support and guide each individual to achieve the best possible outcomes.

The Atlantis Healthcare Self-Management Framework draws on the most comprehensive theories and models of patient behavior from the behavioral science disciplines. It underpins the design and build of our personalized patient support solutions and is supported by over 20 years of experience, research and publication in the area of healthcare behavior change.

Understanding behavior change

Our Self-Management Framework draws from a robust academic base, and incorporates the latest proven behavior change techniques. Our team of behavioural scientists draw insights from multiple disciplines including health psychology, behavioral economics and user experience design. This means we select the best approach to meet the needs of both our clients and each individual patient.

Our solutions for the patient journey

Awareness

Improving understanding of the implications of a disease
Driving motivation to conduct proactive health behaviors
Raising awareness of a range of treatment options
Increasing confidence to play an active part in health-related decisions
Promoting informed decision making

Acceptance

Promoting shared decision making
Enhancing patient and healthcare professional discussions
Ensuring adequate knowledge of treatment or health behaviors
Reducing concerns and supporting problem solving
Raising awareness of patient self-management needs with their healthcare team

Access

Reduce barriers to accessing and managing treatment, including:
- Delivery
- Payment / Insurance investigation and support
- Collection services
- Reminders and follow-up
Monitoring prescription and delivery data
Direct adherence and prescription follow-up
Feedback data and recommendations

Support

Supporting a range of self-management behaviors
Adapting to the changing needs of people over time
Tailoring to individual needs
Driving optimal outcomes across the patient journey
Promoting the self-efficacy of indviduals we support

Community

Providing access to ‘people like me’ and healthcare professionals
Providing enhanced social support
Promoting and contributing to important discussions
Patient/HCP-driven intervention

Behavior change techniques (BCTs)

Information alone is not enough

Our team of health psychology specialists utilize evidence-based BCTs to develop content that addresses individual needs and promotes effective behavior change. This takes our solutions beyond just providing information, since they teach skills and self-awareness to empower patients to make the changes they need and to deal with the challenges they face.

Personalized program

To ensure that our solutions are impactful and resonate with patients, caregivers and healthcare professionals, we use our bespoke technology platform to tailor to individual needs. People using our solutions receive content prioritized to their beliefs and experiences, as well as their personal preferences. The intensity and type of support is also flexible to the needs of their individual behavior. Increasing the personal relevance of interactions is a key component of delivering behavior and outcome change.

Self-Management Framework and solution set

Self-management behaviorsUnderstanding behavior changeOur solutions for the patient journeyBehavior change techniquesPersonalized program

Client Solutions

Atlantis Healthcare’s unique expertise in health psychology and behavior change is effective for designing, developing, and optimizing healthcare experience and outcomes. Whether the goal is to improve treatment adherence, patient support, or patient engagement, our team can provide:

Behavioral Insights Research — Atlantis Healthcare health psychology specialists conduct a wide range of primary and secondary research to help clients uncover the beliefs and drivers of patient behavior. Our team uses the insights to generate recommendations, from training to solution delivery.
Disease awareness and activation through behavior change — Atlantis Healthcare infuses our disease education campaigns with behavior change techniques to activate patients and caregivers. Tactics work to improve patients’ understanding of a disease / condition, share treatment information, and empower patients to play an active part in health-related decisions.
Personalized patient and caregiver support programs (PSP) — Atlantis Healthcare is a worldwide expert in improving adherence. Our programs have been recognized with awards for excellence in Patient Education and Support, as well as Patient Adherence and Persistency. Our PSP expertise includes:
- Adherence solutions — Our programs use personalized, belief-based communications to help patients accept their diagnosis, learn to manage treatment, and overcome any concerns or barriers to treatment continuation. Belief-based programs have been shown to support more durable behavior change than programs based solely on incentives and reminders.
- Doctor-Patient dialogue tools — Atlantis Healthcare specializes in creating tools to support positive doctor-patient interactions that uncover and reduce treatment concerns, while promoting shared decision making, individual goal setting, and problem solving.
- Multi-channel deployment — Personalized, belief-based communications can be delivered by phone, text, email, print or through a trained (nurse) call center. Our CRM platform ensures the right cadence and sequence of messaging, in response to patient input and identified beliefs.
- Optimized patient services — Atlantis Healthcare provides consulting and training programs for case managers, hub/pharmacy staff and patient assistance teams. Our programs help these teams listen for, and assess, patient needs in order to optimize the impact of each conversation. Atlantis also ensures that the content and tools used in patient conversations make the best use of the health psychology insights.
Access and Reimbursement Solutions — Our distribution services help to reduce barriers to accessing and managing treatment. Services include drug delivery, payment support, insurance investigations, collection services, refill and appointment reminders, monitoring prescription and delivery data, and program optimization.

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